Frequently Asked Questions
Table of Contents
Special Offers and Discounts
If you have a special offer or discount code, you can enter it when you checkout in the Discount Code box. You should see a message confirming the special offer.
Discount codes entered at checkout cannot be combined with other offers or applied to previous orders.
Checking On the Status of Your Order
A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information.
Free shipping on all orders over $79 (excluding shipping and tax) to anywhere in the United States and its territories, including APOs and FPOs.
Most in–stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or US holidays.
Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out–of–stock or backordered. You will be alerted in both instances, and in the event of a backorder, you will be provided an approximate date of shipment.
The carriers that may be used are: U.S. Postal Service (USPS) or UPS. If you are ordering within the continental United States, you can expect your order within 7 to 10 business days. Orders to Alaska, Hawaii, APO/FPO, and the U.S. Territories usually arrive within 7-14 business days (for in-stock items only).
To help expedite your order, please be sure that the billing address and phone number you gave us matches what is on file with your financial institution. Most orders are processed within 2 business days.
Here are a few guidelines to be aware of if you’re choosing the In-Store Pickup option:
- Please allow 24-36 hours from the time you place the order for it to be ready for pickup during store hours. Orders placed on Saturday, Sunday, and Monday will be processed on Tuesday.
- If you make a change to your order, it may delay when your order is ready for pickup.
- Occasionally we will be unable to fill your order with a single dyelot. We will contact you if we have a mixed lot and inform you of the options for completing your order.
- If an item is backordered, we will pick and charge what we have in stock and contact you when the backordered items arrive. If the item is discontinued, we fill the remainder of the order and contact you for substitutions.
Sales Tax on Internet Orders
We are required by law to collect sales tax on all orders being shipped to locations within Texas. Sales tax is calculated on the merchandise and shipping charge total.
We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state.
Out of Stock or Discontinued Items
While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. If available, we put the out-of-stock item on back order, and we will place the rest of your order. We will then notify you of the item on back order, and the date it is expected in. It will be automatically sent to you when it is back in stock. If the out-of-stock item is not available for back order, we will cancel the item and you will be refunded for the item.
Note: We do not ship partial orders to Alaska, Hawaii, AFO/FPO addresses, and U.S. Territories. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact us at firstname.lastname@example.org or mailing us at:
Happy Ewe Fibers
18360 FM 1431 Suite B, Jonestown, Texas US 78645-3137
If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.
Inventory stock status is kept updated throughout the day. Occasionally an item showing in stock may go out of stock by the time your order is filled. In these cases, we will notify you of the delay as soon as possible via e-mail or phone. We apologize for any inconvenience this may cause.